Refund policy

Online Purchases

We accept returns within 30 days of purchase. After 30 days, refunds or exchanges are not available.

To be eligible for a return, items must be unused, in their original condition and packaging, and accompanied by a receipt or proof of purchase. All returns and exchanges must be handled with Perfectly Healthy. Please do not return products directly to any other manufacturers.

Non-Returnable Items

  • Gift cards

  • Certain home care and personal care items

  • Prescription items

  • Incomplete kits or bundles ie. (detox kits)

Partial Refunds

Partial refunds may apply to:

  • Books showing obvious signs of use.

  • Items that are damaged, altered, missing parts, or not in their original condition for reasons not caused by Perfectly Healthy.

  • Items returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will notify you by email whether your refund has been approved. Approved refunds will be issued to your original payment method. Please allow 7-10 business days for your bank or credit card company to process the refund.

If you have not received your refund after checking with your bank and credit card company, please contact us at orders@perfectlyhealthy.com.

Exchanges

Defective or damaged items may be exchanged within 30 business days. To initiate an exchange for the same item, please contact orders@perfectlyhealthy.com.

Approved returns and exchanges should be mailed to:

Perfectly Healthy
6 Hughes, Suite 100
Irvine, CA 92618
United States

Gifts

If the item was purchased as a gift and shipped directly to you, an approved return will be issued as gift credit. If the item was shipped to the purchaser, any approved refund will be issued to the original purchaser, who may be notified of the return.

Return Shipping

To initiate a return, please contact orders@perfectlyhealthy.com.

Customers are responsible for return shipping costs. Original shipping costs are non-refundable, and return shipping costs may be deducted from your refund where applicable.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of uninsured returns.